ADM-261 Test Quiz, ADM-261 Latest Test Questions

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I think these smart tips will help you to study well for the exam and get a brilliant score without any confusion. To get the Service Cloud Administration ADM-261 practice test, find a reliable source that provides the ADM-261 Exam Dumps to their clients. Service Cloud Administration ADM-261 certification exams are not easy but quite tricky to know whether the applicant has complete knowledge regarding the subject or not.

The Salesforce ADM-261 exam covers a wide range of topics related to Service Cloud administration, including case management, knowledge management, contact, account, and opportunity management, service console, and integration with other Salesforce products. It tests the candidate's ability to design, configure, and manage Service Cloud solutions that meet the business requirements of their organization.

The ADM-261 certification exam is designed to test the candidate's knowledge and understanding of Salesforce Service Cloud administration. ADM-261 exam is made up of 60 multiple-choice questions that are to be answered in 105 minutes. ADM-261 exam is timed and candidates are expected to complete it within the given time frame. The questions are designed to test the candidate's knowledge, skills, and understanding of Service Cloud administration and its various components.

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The ADM-261 exam is designed to test your knowledge in various areas such as Service Cloud Console, Omni-Channel, Entitlements, Case Management, and Service Contracts. It focuses on the administration and configuration of Service Cloud, including the implementation of key features and functionality.

Salesforce Service Cloud Administration Sample Questions (Q279-Q284):

NEW QUESTION # 279
A case has not been closed even after 30 days, but those cases can be closed in 7days. What should the consultant do to overcome this? choose 2 options

A. Identify those cases and assign to the closure team
B. Use escalation rule to send an email
C. Use auto response rule to send an email
D. Supervisors to investigate those cases

Answer: A,D

NEW QUESTION # 280
Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRsare closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers

A. Case closure rules on the original case
B. Average incoming casevolume
C. RMA and FSR escalation requirements
D. Visibility and access to the RMA and FSR records
E. Relationship to the primary contact

Answer: A,C,D

NEW QUESTION # 281
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What featureshould a consultant recommend to meet this requirement?

A. Web-to-Case
B. Customer Community
C. Case Assignment Rules
D. Embedded Chat Service

Answer: D

NEW QUESTION # 282
Auto Response rules work on which objects?

A. Accounts and Cases
B. Leads and accounts
C. Leads and Cases
D. Accounts and Opportunity

Answer: C

NEW QUESTION # 283
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A. Number of customer ratings
B. Number of article votes
C. Number of archived articles
D. Number of approved articles

Answer: B

NEW QUESTION # 284
......

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